HR Answer Center Overview

The HR Answer Center is designed to provide employees with consistent and accurate information regarding their human resources and benefits-related issues. Combining the personalized approach of a live, full-service call center with Secova's own web-based self-service tools, the HR Answer Center (HRAC) provides employees and managers with a centralized source of contact and accountability. Fully integrated with Secova's Benefits Administration, the HRAC provides a way for your company to reduce administrative costs while providing employees with the HR- and benefits-related answers they need.

The depth and complexity of today's benefits offerings comprise the biggest source of confusion for your employees as well as the biggest drain on the time demands of your HR staff. Secova provides your employees with a single point of contact for quick and easy access to accurate information and allows HR to focus on other issues.

The HR Answer Center provides a wide range of information and referral sources to new and current employees and retirees, ranging from basic enrollment issues to the administration of life changing events. This produces greater employee satisfaction and productivity, as well as reduced costs and great efficiencies for your organization.

The HRAC is an extension of your own staff – utilizing our Best Shore service centers, Secova provides a virtual, global organization manned by human resources generalists and benefits specialists who are educated on every topic related to your benefits programs. Professionals who are trained to respond to any questions directed at them, providing answers to your employees' benefits issues quickly and accurately.

Secova has provided call center services for over sixteen years with great success, providing quality support services to mid and large sized companies alike.

HR Answer Center includes:

• Employee & Retiree Support
• Enrollment Services
• Eligibility Verification
• HR and Benefits Coordination